Refunds & Returns Policy
At The Cheese Man, your satisfaction matters. Our refunds & returns policy is designed to make the process simple, transparent, and stress-free. Learn about eligibility, timelines, and how to request a return or refund with ease.
The Cheese Man guarantees that all orders arrive in perfect condition at the provided shipping address.
If your order has been compromised, please contact us within 48 hours of delivery. To process your request, provide a description, receipt, and clear photos. Due to the perishable nature of our products, proper documentation is required for any replacement or exchange. Unfortunately, requests without the necessary proof cannot be accommodated.
The Cheese Man reserves the right to limit replacements.
The Cheese Man is not liable for failed deliveries in the instance where:
- You have provided an invalid, incorrect, and/or outdated address.
- You are not available and/or present at the location during the time of the delivery.
- You fail to provide a new delivery address within 12 hours of the first delivery attempt.
Additional delivery charges may be applied if an order is returned and/or re-delivered due to an invalid, incorrect, and/or outdated address being provided.
Order refunds, replacements, and/or cancellations may not be processed once the order has been prepared and/or is out for delivery.
You may be eligible for a replacement or refund in the instance where:
- Your order was damaged before and/or during the delivery process.
- Your order is incorrect.
If you wish to replace an item, please contact us within 48 hours
To initiate a replacement request, please contact us within 48 hours of delivery. If your replacement request has been approved, the replacement item(s) may be shipped to you within 1 to 5 working days.
If a replacement is not possible, a refund will be processed using the original payment method. Refunds may take between 10 to 30 working days to appear in your account.
The Cheese Man reserves the right to update, modify, or amend this policy at any time without prior notice. We encourage customers to review this page regularly to stay informed about any changes. By using this website and purchasing our products, you acknowledge and agree to comply with the terms outlined in this policy.