Terms & Conditions
Welcome to The Cheese Man! These Terms and Conditions govern your use of our website www.thecheeseman.ae (the “Site”) and the purchase of our products. By accessing or using our Site, you agree to comply with these Terms and Conditions. If you do not agree, please refrain from using our Site.
General Information
The Cheese Man is operated by MCDL Enterprise LLC, based in the UAE. Throughout these Terms, the terms “we”, “us,” and “our” refer to The Cheese Man. These Terms apply to all users of the Site, including browsers, customers, and merchants.
Eligibility
To make a purchase on our Site, you must be at least 18 years old or have the consent of a legal guardian. By placing an order, you confirm that you meet this requirement.
Products & Availability
All products are subject to availability. We reserve the right to discontinue any product at any time without notice. While we strive to ensure product descriptions and images are accurate, slight variations may occur.
Allergens & Product Disclaimer
The Cheese Man takes reasonable care to provide accurate product and ingredient information; however, we do not guarantee that all descriptions, ingredients, or allergen details are complete, accurate, or up to date at all times.
Our products may contain or come into contact with common allergens, including but not limited to dairy, nuts, gluten, and soy. As our products are handled in environments where multiple ingredients are present, cross-contamination may occur.
Customers with allergies, dietary restrictions, or specific sensitivities are responsible for reviewing product information and making their own informed decisions prior to purchase and consumption. We strongly recommend consulting a qualified healthcare professional where necessary.
By purchasing and consuming our products, you acknowledge and accept the inherent risks associated with food allergies and dietary sensitivities. To the fullest extent permitted by UAE law, The Cheese Man shall not be held liable for any adverse reactions or health-related issues resulting from the consumption of our products.
For further details, please refer to our Allergen Disclaimer.
Orders & Payments
By placing an order, you agree to provide accurate, complete, and up-to-date information. All prices are listed in AED (United Arab Emirates Dirham) and are inclusive of VAT unless stated otherwise. Payments are processed securely via third-party payment gateways, and we do not store your payment details. We reserve the right to refuse or cancel orders for any reason, including suspected fraud or errors in pricing.
Product Weight & Variations
Due to the natural characteristics of our products, including variations in texture, shape, and moisture content, the final weight of items may differ slightly from the indicated weight at the time of purchase.
All weights displayed on the Site are approximate and provided as a guide only. Minor variations may occur during preparation, cutting, and packaging, as well as due to natural moisture loss.
Prices are based on the indicated weight at the time of purchase and not the final delivered weight. Variations in weight shall not be considered a defect.
Products that are slightly under or over the indicated weight are not eligible for refunds, replacements, or compensation.
For further details, please refer to our Weight Disclaimer.
Shipping
At The Cheese Man, we are committed to delivering your order with care, precision, and efficiency. This Shipping Policy outlines how we handle deliveries across the UAE to ensure your products arrive in optimal condition.
Delivery Coverage
The Cheese Man currently delivers across all Emirates within the United Arab Emirates.
Delivery availability may vary depending on the delivery location and operational capacity.
Delivery Timings
Delivery time slots and availability are displayed at checkout.
While we aim to meet the selected delivery window, all delivery times are estimates and may be affected by factors beyond our control, including traffic conditions, weather, or operational constraints.
Delivery Fee
Delivery charges are calculated at checkout and may vary based on:
Delivery location
Order value
Selected delivery time
Any applicable fees will be clearly displayed before order confirmation.
Order Processing
Orders are processed upon successful payment confirmation.
Same-day or scheduled delivery options may be available depending on the time of order and location.
The Cheese Man reserves the right to adjust delivery schedules based on operational requirements.
Customer Responsibilities
Customers are responsible for:
providing accurate and complete delivery details
ensuring the availability of a recipient at the selected delivery time
providing a valid contact number for delivery coordination
The Cheese Man is not responsible for failed deliveries due to incorrect or incomplete information.
Perishable Products
All products sold by The Cheese Man are perishable and require appropriate storage upon delivery.
Customers are responsible for ensuring that the order is received promptly and stored according to recommended conditions.
Failed Delivery Attempts
If delivery cannot be completed due to:
Recipient unavailability
Incorrect address
Inability to contact the customer
The Cheese Man reserves the right to
Charge an additional delivery fee for re-delivery; or consider the order fulfilled without refund or replacement.
Delivery Completion & Risk Transfer
Delivery is considered complete once the order has been delivered to the address provided at checkout and accepted at the location.
From this point, responsibility for the products transfers to the customer.
The Cheese Man is not liable for any damage, loss, or spoilage occurring after delivery.
Delays
While we strive to deliver orders within the estimated timeframe, delays may occur due to unforeseen circumstances.
The Cheese Man shall not be held liable for delays caused by factors beyond its reasonable control.
Order Issues
If there are any issues with your delivery, please contact us at info@thecheeseman.ae within 48 hours of receiving your order.
For further details, please refer to our Shipping Policy.
Refunds, Returns & Cancellations
Due to the perishable nature of our products, all sales are final. Refunds, returns, or replacements will only be considered in cases where the product is damaged or incorrect upon delivery.
Customers must notify The Cheese Man within 48 hours of delivery and provide sufficient supporting evidence, including a description of the issue, proof of purchase, and clear photographic documentation. Requests submitted without the required information may not be processed.
Orders may not be cancelled, refunded, or modified once they have been prepared or dispatched for delivery.
The Cheese Man shall not be held liable for failed deliveries resulting from incorrect or incomplete address details, customer unavailability at the time of delivery, or failure to provide updated delivery instructions within a reasonable timeframe. Additional delivery charges may apply for re-delivery.
Approved refunds, where applicable, will be processed via the original payment method. Processing times may vary depending on the payment provider.
For further details, please refer to our Refunds, Returns & Cancellations Policy.
Pricing & Promotions
We reserve the right to modify product prices or promotional offers at any time without prior notice. Any promotions, discounts, or points-based rewards are subject to availability and may be withdrawn, amended, suspended, or terminated at our discretion without prior notice.
Privacy
The Cheese Man is committed to protecting your privacy and handling your personal data with care and in accordance with applicable laws in the United Arab Emirates.
By using our Site and placing an order, you acknowledge and agree to the collection, use, and processing of your personal information as described in our Privacy Policy.
We implement appropriate technical and organisational measures to safeguard your personal data; however, no method of transmission over the internet is entirely secure.
For further details, please refer to our Privacy Policy.
Intellectual Property
All content on this Site, including text, images, logos, and graphics, is the property of The Cheese Man or its licensors and is protected under UAE intellectual property laws. You may not use, reproduce, or distribute any content without our prior written consent.
Limitation of Liability
To the fullest extent permitted by UAE law, The Cheese Man will not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our Site or products.
Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the UAE courts.
Contact Us
If you have any questions regarding these Terms and Conditions, please contact us at info@thecheeseman.ae.
Policy Updates
The Cheese Man reserves the right to update, modify, &/or amend its Terms & Conditions at any time without prior notice. We encourage customers to review this page regularly to stay informed about any changes. By using this website and purchasing our products, you acknowledge and agree to comply with the terms & conditions outlined in this page.
By using this website and purchasing our products, you acknowledge and agree to comply with the terms outlined in this policy.